FREE SHIPPING ON ORDERS OVER $80

Returns Policy

Returns Policy

If you are not happy with your full priced Evie & Joy purchase you may return it within 7 days of delivery and we will happily exchange (for an item of equal or greater value) or we will offer a store credit to cover the purchase price of the item.

Your item/s must be in their original unwashed condition with all tags attached.  We are unable to accept items that have been worn.   Items must be in their original packaging.  The items must not have any makeup stains or perfume/body odours. We reserve the right to refuse the return of an item if we believe it not to be in the original condition as stated above.

We do not offer refunds for change of mind or if the item does not fit/suit.  We offer a store credit or exchange.  Please contact us via email  sales@evieandjoy.com.au within 7 days of delivery. 

Exchanges will be at the customers expense.  Please return the item to PO Box 6148, Gold Coast MC  Qld  9726.  Please enclose a prepaid envelope/satchel for exchanges.  

 

Sale Items

We do not accept returns or exchanges on Sale items so please choose carefully.  If you require the same item in a different size please email sales@evieandjoy.com.au with your order number and request and we will do our best to accommodate you.

 

Faulty Items

We do our best to ensure you do not receive a faulty item.  In the unlikely case you do receive a faulty item please contact us at  sales@evieandjoy.com.au within 7 days of receiving your item.  The item is to be returned to us at PO Box 6148, Gold Coast MC  Qld 9726. 

Your item/s must be in their original unwashed condition with all tags attached.  We are unable to accept items that have been worn.   Items must be in their original packaging.  We reserve the right to refuse the return of an item if we believe it not to be in the original condition as stated above.

Your item will be assessed and we will either repair, replace or provide a credit note and in some cases a refund will be processed.

 

General information

Store credits are valid for 6 months.

Store credits are issued by way of an email Gift Card with a unique code for you to use.  This Gift Card with its code will be issued once we have received your returned item/s and confirmed that they fit the criteria of returning items as per details above.

Our policy lasts 7 days from delivery of your purchase.  If more than 7 days has expired since the delivery date unfortunately we cannot offer you a refund, exchange or store credit.

 

Afterpay

In the event that a refund is valid and the Customer has paid via Afterpay the refund will be made to the Customers Afterpay Account.  Please see Afterpay Terms and Conditions for more information.

 

Search our store